Mr Sam Mifsud Chairman of the MTA awarding the Quality Service Certificate to Mr  John Grima owner of Pergola Hotel.

Pergola Club hotel receives Quality Service Certification

The Malta Tourism Authority is pleased to announce that the four-star Pergola Club Hotel in Mellieħa is the first hotel property to have successfully completed the MTA Quality Service Certification. This certification is awarded following an audit which was carried out by MEJORIS Hospitality Consultancy Services over the past weeks.

The mystery guest audit covers all aspects of the hotel services as provided to the customer, including: reservations, welcome, reception, public areas, the bedroom, food and beverage, and miscellaneous services. The MTA has produced an extensive check list that covers both the physical aspects and the service element of the operation. The certification which is a voluntary scheme aimed at hotels to improve their service, and as a tool that can be used in their marketing strategies.

A number of mystery guest companies, endorsed by the MTA, may be contacted by the hotel management to carry out the audit, following which the results are forwarded to the MTA and a certificate is issued to successful hotels.